Oiza Healthcare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured people’s care and treatment were effective by regularly assessing and reviewing their health, wellbeing, care, and communication needs. Records showed, and people confirmed, that assessments were carried out routinely with them, including checks regarding people’s wellbeing, so that any changes could be identified promptly and care plans updated accordingly. One relative told us, “They are always reviewing what is needed.” This meant support remained appropriate, person‑centred, and responsive to people’s evolving needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Relatives told us they were actively involved in planning a person’s care, and staff demonstrated a good understanding of what was important to each person. Care plans and risk assessments reflected best‑practice guidance. For example, one person required the use of manual handling equipment, and an occupational therapist assessment had been completed and integrated into the person’s care plan. This meant that staff had clear, professional guidance to support the person safely and appropriately.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Feedback showed that staff, managers, people and their families worked collaboratively to meet people’s needs. The provider had established effective communication systems with people and those important to them. Staff told us the office team were approachable and responded quickly when guidance or updates were required. One staff member told us, “Yes, we work well as a team through good communication, mutual respect and shared responsibility.” This meant people benefited from consistent, well‑coordinated support that promoted safe and person‑centred care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to do tasks they could to themselves, so they did not lose their skills or independence. One staff member told us, “I have supported individuals to become more independent with shopping and community access, which improved their confidence and quality of life.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider ensured office staff carried out weekly ‘check‑in calls’ with people or those important to them. These calls were used to review the care and support being provided, discuss any concerns, and monitor people’s health so that any changes could be identified promptly and reflected in updated care plans. This meant there was an effective process in place to monitor people’s outcomes and ensure their care remained responsive and person‑centred.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Consent forms were in place to demonstrate that people had agreed to their care plans. Daily records also showed that staff sought consent before offering support. During our assessment, no one was identified as lacking capacity to consent. However, staff were able to clearly explain the actions they would take if this situation occurred. One staff member told us, “I follow the principles of the Mental Capacity Act by assuming capacity unless assessed otherwise, supporting individuals to make their own decisions and referring to care plans and best interest decisions where required.” This meant people were supported in line with legislation and their rights were protected.