Cambridge Park - Community Inpatient Unit (CIU)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because they did not always check and discuss people’s health, care, wellbeing and communication needs with them. People's care and treatment were generally planned around their individual needs and preferences, and people were actively involved in discussions about their care. However, records did not consistently demonstrate that people's health, care, wellbeing and communication needs had been reviewed and discussed with them. As a result, we were not fully assured that this practice was consistently embedded for all people using the service.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s care and treatment were planned around their individual needs and preferences. They were actively involved in discussions about their care, helping to ensure decisions reflected what mattered most to them. This person-centred approach supported positive outcomes and helped people feel informed and engaged in their care and treatment.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The service demonstrated a collaborative approach to supporting people’s care and rehabilitation. Daily huddles and staff handovers helped teams to share information and plan care across shifts. A wide range of professionals worked together throughout the day, including nurses, physiotherapists and social workers. This multidisciplinary approach supported people’s rehabilitation and discharge planning.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The service provided people with access to therapy and rehabilitation support, with therapy staff available on site, a gym equipped for rehabilitation, and group activities designed to encourage movement and participation. People were supported throughout the day by therapists and physiotherapists, including those who chose to spend time in their rooms. These arrangements demonstrated a clear focus on rehabilitation and maintaining people's wellbeing. During our assessment we saw people taking part in a tai chi session. They appeared engaged and willing to participate. One person gave positive feedback about the activity and said the music was “lovely and peaceful”.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People benefited from regular access to therapy teams who worked closely with them to support their rehabilitation and recovery. Staff monitored progress, adapted programmes to meet changing needs, and helped people achieve their goals. This promoted independence and supported people to return home safely.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.Staff sought people's consent before providing care and support. They understood the importance of involving people in decisions about their care and respecting their choices. Staff had completed training in the Mental Capacity Act (MCA), which helped them support people to make their own decisions where possible and ensure their rights were respected.