Delta Homecare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff told us they ensured people’s dignity and privacy were maintained. A staff commented ‘‘I respect people’s choice and keep personal information private and maintain dignity during personal care.’’ People using the service told us they were treated with kindness, compassion and dignity in their day-to-day care and support.

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A relative told us, ‘‘They do definitely know her preferences. [Person] just needs someone who speaks the language. So [person] doesn’t need us to translate. They all speak the language.’’

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff told us they supported people to maintain their independence when meeting their care needs. A staff member commented, ‘‘I encourage my clients to make their choices and give them the space to do as much as possible.’’ People confirmed they were encouraged to make their choices and do things independently. A person using the service told us, “Every Saturday they take me out. If I walk 50m, I get breathless. They help me.” Where people were unable to express their needs, relatives told us they spoke on their behalf to ensure their choices for care were respected.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Staff told us safety events and actions taken were discussed at the staff meeting to aid learning. A staff member commented, ‘‘The provider shares learning from incidents so we can prevent future risk and improve safety.’’ Lesson learnt reports included recommended actions to prevent re-occurrence and keep people safe.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt valued and treated in a way which supported their own wellbeing. A staff member commented ‘‘Yes, the company has an open-door policy and treat us with dignity and respect. They always listen to us and treat us fairly.’’