- Homecare service
Precious Homes Black Country Community Services
Assessment report published 1 September 2025
Contents
Ratings
Our view of the service
Date of Assessment: 15 July 2025 to 21 August 2025. 1 inspector carried out a site visit to the agency’s office on 23 July 2025. We gave the provider 36 hours’ notice of our visit to ensure they were available to assist with our assessment. This was the first assessment of the service since it was registered with us in June 2020. Precious Homes Black Country Community Services is a supported living service and homecare service. It provides support to younger adults, older people and children aged 13 to 18 years who have a learning disability, autistic spectrum, mental health difficulties, people who misuse drugs and alcohol, and people who have a physical disability and/or sensory impairment. At the time of this assessment, the service was only providing a supported living service and was not supporting any children.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of our visit, 9 people were receiving support with their personal care needs.
The provider had a good learning culture where people, relatives and staff felt confident in raising concerns. People were protected and kept safe from harm or abuse. Staff had been recruited safely and there were enough staff with the right skills, qualifications and experience to support people. Managers made sure staff received training and regular appraisals to carry out their role effectively. Staff managed medicines well and involved people in planning any changes. People were involved in planning and reviewing the support they needed. Staff worked with other agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff understood their roles and responsibilities. There were audits and checks in place which were effective in identifying shortfalls and driving improvements.
People's experience of this service
The model of care and setting maximised people’s choice, control and independence. People lived in their own homes and were, wherever possible, supported by staff who knew them well. Staff supported people to build on their skills and independence and to live their lives as they wanted. People received person centred care which promoted their dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and care staff ensured people led confident, inclusive and empowered lives. People felt safe and were fully involved in planning their care and understood their rights. People were supported to be as independent as they could be and were supported to live the lives they chose. People received their medicines when needed administered by staff who were trained and competent in their role. People felt able to complain and were confident action would be taken, and improvements would be made. People were not subjected to any unlawful restrictions.