Farway Grange Care Home (Nursing)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.The service promoted effective care and treatment by thoroughly assessing and regularly reviewing people’s health, care, well-being, and communication needs in collaboration with them. Initial assessments were carried out before admission. This enabled the registered manager to evaluate whether the service was suitable for the person and whether their needs could be safely and effectively met. These assessments also considered the wider needs of people already living at the service, helping to ensure compatibility and maintain a positive living environment. People confirmed they had been actively involved in regular reviews of their care plans and support needs, which helped ensure their care remained relevant and person-centred.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People had been actively involved in developing and reviewing their care plans and assessments. This ensured that their individual needs, preferences, and goals remained central to the support they received. The service promoted a person-centred approach, enabling care to be tailored to everyone’s circumstances and personal wishes. Staff told us they had followed recognised best practice guidance and clinical standards in their daily work. This included supporting people’s nutritional needs through personalised meal planning and monitoring, as well as managing long-term health conditions effectively.The staff worked closely with external healthcare professionals to ensure that care delivery remained consistent with current clinical guidance. This collaborative approach helped promote good outcomes for people. There were policies and procedures to guide staff in delivering care that was safe, effective, and compassionate. Ongoing training and regular supervision sessions reinforced staff understanding of the service’s processes and the importance of following them.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People told us they felt confident their personal information was shared appropriately and securely with relevant healthcare professionals, such as GPs and community nurses. This supported coordinated care that responded effectively to people’s changing needs. Staff maintained accurate and up-to-date records of the care and support provided. These records were reviewed and updated promptly and shared with external professionals when required, supporting joined-up care delivery. The registered manager maintained oversight of all care records and could access them readily to support effective communication with staff and external agencies. Feedback from staff and leaders indicated communication within the service had been clear and consistent, contributing to a strong sense of teamwork. This supported a unified and reliable approach to meeting people’s individual needs. External partners also highlighted the service’s proactive and collaborative approach. A professional told us, “I feel the staff at Farway Grange are empathetic, patient, excellent communication skills, organised and positive.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to proactively manage their health, with the service encouraging independence and promoting overall wellbeing. Care and support plans were clear, accessible, and regularly reviewed to reflect everyone’s current needs. For those requiring assistance with eating and drinking, detailed guidance was in place, including specific instructions for people with swallowing difficulties or special dietary needs. The use of an electronic records system facilitated efficient and comprehensive sharing of health information among staff. We observed staff providing support during meals and activities, carefully balancing safety with encouragement to help people maintain their independence. People and their relatives spoke positively about the variety of activities available. Activities were offered both within the service and through outings arranged by minibus. For those who preferred to stay indoors, meaningful activities were provided. Our observations confirmed that many people were actively engaged in a diverse range of activities during the inspection. A health professional praised the registered manager and staff for their strong understanding of people and their overall health needs. They described the team as “highly skilled and experienced” and appreciated their collaborative and thoughtful approach to supporting people’s wellbeing. Feedback also confirmed that care plans were implemented effectively, with staff showing attentiveness and flexibility in responding to any changes in people’s needs.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.People shared positive examples of how their lives had improved since receiving care and support from the service. For example, people were able to increase their independence and choices. Care records contained clear, personalised goals and outlined the steps needed to achieve these outcomes. Each care and support plan were person-centred, reflecting the person’s unique needs and preferences. The service conducted regular reviews of these plans to monitor progress and adjust as necessary, ensuring care remained responsive and effective. Feedback from staff and leaders confirmed a strong commitment to continuous improvement. Regular audits and quality assurance processes were carried out to evaluate outcomes and guide ongoing service development.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.The service informed people about their rights related to consent and consistently respected these rights when delivering person-centred care and treatment. People’s rights were upheld, and where people lacked capacity to make specific decisions, assessments were completed in line with the Mental Capacity Act (MCA). People were regularly reminded of their rights regarding consent, which were fully respected throughout their care. The registered manager and staff demonstrated a clear understanding of their responsibilities in supporting people to give informed consent. Both people and their families were aware of their rights and were actively involved in planning care and support. This ensured decisions reflected individual preferences and complied with legal requirements.