Nurseplus UK - Andover

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Comprehensive assessments were completed prior to care delivery, ensuring all aspects of people’s needs were identified and understood. These assessments were developed in partnership with people and those important to them, which helped ensure care reflected individual preferences, values and desired outcomes.

Assessments considered people’s physical health needs and their emotional wellbeing, routines, lifestyle choices and communication preferences. This holistic approach supported the development of personalised care plans that were meaningful and relevant to each person.

People’s preferences were respected and consistently acted upon, including choices about how care was delivered and who provided it. Where specific preferences were identified, the service made reasonable adjustments to ensure these were met. Care plans were reviewed and updated as needed to reflect any changes.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff competency and quality monitoring were supported by a dedicated clinical trainer who delivered specialist training, including PEG care, to keep skills current and evidence-based.

For people with more complex needs, such as tracheostomy care, ligature risks or behaviours requiring restrictive approaches, staff received appropriate Crisis Prevention Institute (CPI) training, along with structured briefings and regular competency reviews when needs changed. This helped ensure care remained safe, responsive and in line with best practice.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Effective communication systems were in place to support the sharing of accurate and timely information between staff, teams and external services. This ensured continuity of care and reduced the need for people to repeat information unnecessarily.

Staff understood people’s needs and current care arrangements, supported by up-to-date care records and regular communication from the coordination team. Changes in care or identified risks were communicated promptly, enabling staff to respond appropriately and maintain safe, consistent care delivery.

The service worked with families and healthcare professionals, supporting coordinated care that reflected the input of all those involved in a person’s wellbeing. This partnership approach contributed to improved outcomes and ensured care remained joined-up and responsive.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to maintain their health and wellbeing through a range of personalised interventions. This included support with nutrition, hydration, mobility and access to healthcare services. Staff were attentive to changes in people’s health and took appropriate action to seek further support when required. This supported people to maintain independence and, where possible, regain skills following illness or hospital admission.

Communication with family members and healthcare professionals supported early identification of concerns, ensuring people received timely intervention and ongoing support.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Systems were in place to regularly review care delivery and assess whether people’s outcomes were being achieved. Care plans included clear goals, and staff worked with people to support progress towards these outcomes. This included initiatives to promote preventative care and improve access to services that support health and wellbeing.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff worked in line with the Mental Capacity Act 2005 and demonstrated a clear understanding of the principles of consent. People were provided with appropriate information and support to enable them to make informed decisions about their care.

Where there were concerns regarding a person’s capacity, mental capacity assessments were completed in line with legal requirements and best practice. Decisions made on behalf of people who lacked capacity, were undertaken in their best interests, with involvement from family members and relevant professionals where appropriate.

Staff consistently respected people’s rights, choices and preferences, ensuring they remained central to all decisions about their support.