- Dentist
Bridge Street Dental Practice
Assessment report published 21 September 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 11 August 2026.
We found the practice had met regulations.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there were systems in place to support leadership and continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice had effective systems to identify and manage risks. We identified minor issues in the infection prevention and control processes which should be reviewed.
The practice should review the checking processes and availability of emergency medicines and equipment to ensure these are in line with national guidance.
The policy and protocols for the use of closed-circuit television (CCTV) should be reviewed.
The practice is in Otley and provides NHS and private dental care and treatment for adults and children.
There is a pay and display car park behind the practice including dedicated parking for disabled people. There was step-free access to the practice via a portable ramp and a ground floor treatment room. The toilet is not accessible as this is on the first floor.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 12 staff, of which there were 3 dentists, 5 dental nurses (including 1 trainee), 1 dental hygienist, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 3 dental nurses, 1 receptionist and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. On the day of our inspection, we obtained feedback from patients. Their feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“I have always found Bridge Street Dental Practice an amazing practice. All staff are welcoming, friendly and conscientious with answering questions, find and rearrange appointments and general care”.
“Excellent service. Best dentist I’ve ever had. Treatment is pain- free and high quality”.
“Always treated with dignity and respect. Always listened to and they know I am nervous. Good with kids, reception very friendly and accommodating”.
“Very friendly staff. Clean and hygienic environment. Excellent service”.
Patients commented positively about the standards of cleanliness. “Practice has been refitted and is clean and hygienic”.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.