Shaz & Associates Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to all patients.

Patients said staff were professional, courteous and considerate. Comments included, “My experience with Shaz Associates has always been exceptional. The reception staff are very helpful, and the dentists and dental nurses are professional, compassionate and highly skilled. From the moment I walk in, I am greeted with warmth and efficiency, making each visit pleasant and stress-free.” Other comments included, “I had some treatment recently at the Dental Works dentists in Milton Keynes and had one of the most pleasant experiences I have ever had. As someone who is slightly nervous around dentists, drills and any needles, I was apprehensive before going to the surgery. I shouldn't have been so worried as I was immediately put to ease by the kind reception staff before I was sent upstairs to see my dentist. Dr (clinician) was brilliant from the start and I had some issues with my teeth so had to get a second opinion from another dentist who I hadn't met before but was amazing as well. His informative manner made me feel comfortable and he was able to assist with the issues I was having. Dr (clinician) and her nurse then continued my treatment and took the time to explain where I was going wrong with my brushing technique, as well as some helpful tips to maintain better gum care in the future. I haven't previously given feedback for many things, but after leaving, I felt so strongly about how much I felt at ease in such a stressful environment that I thought it was only right for me to let people know that Dental Works had gone above and beyond my expectations. I have even recommended the surgery to my friends who are currently at other practices. I don't think I will feel as apprehensive the next time I have to go to the dentists and that is the biggest compliment I can pay them.”

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We were provided with a patient survey which showed positive results.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.