Dalkeith

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people’s needs were met through good organisation and delivery.

At our last assessment the provider was in breach of the legal regulation relating to person centred care. At this assessment improvements had been made, and the provider was no longer in breach of this regulation.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices, and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans were person-centred, respectful and written using dignified language. They contained accurate information about people’s nutritional and hydration needs, allergies, intolerances and any associated health conditions, including details of monitoring and identified risks.

People received care and support in line with their assessed needs and care plans. Risks were appropriately assessed and managed through personalised risk assessments, which clearly outlined measures to reduce potential harm. Care plans were regularly reviewed to ensure they remained up to date and reflected people’s current needs.

During observations, staff interacted with people in a way that reflected this understanding, offering choice and adapting support to meet each person’s needs and wishes.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.