- Care home
Yarborough House RCH
Assessment report published 21 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 14 July 2026 to 22 July 2026.
Yarborough House RCH is a care home providing accommodation and personal care for up to 25 older or younger people who may be living with dementia, mental health needs, a sensory impairment or physical disability. At the time of our assessment, there were 20 people living at the home.
We carried out this assessment to follow up on previous enforcement action. The provider was previously in breach of the legal regulations in relation to safe care and treatment, staffing and good governance. Improvements were not found at this assessment, and the provider remained in breach of these regulations. We also found the provider was in breach of legal regulations in relation to nutrition and hydration and person-centred care.
Staffing levels were unsafe. Care staff were required to complete additional tasks alongside their caring duties, reducing the time available to support people. This meant people’s needs were not consistently met and people were at risk of having poor personal hygiene and risks to their health, safety and wellbeing remained.
Records showed several people had experienced unintentional weight loss and were at risk of malnutrition. Concerns relating to people's nutritional needs had not always been recognised or acted upon. In addition, referrals for people to relevant healthcare professionals had not been made in a timely way by staff. This placed people at risk of deteriorating health outcomes. Where people required texture modified diets and fluids, these were not always provided in line with professional advice and staff were not trained in textured diets. This meant people continued to be at risk of choking or aspiration.
Risks within the service were not always identified or addressed, such as fire safety and the provider could not be assured all equipment was safe for people and staff to use. Governance systems were ineffective as they had failed to identify shortfalls and drive improvement within the service. Repeated concerns identified through previous assessments and regulatory action remained evident, indicating lessons had not been learned, and required improvements had not been made. As a result, people continued to experience inconsistent care and poor outcomes.
Staff worked hard to support people and worked in accordance with the Mental Capacity Act whilst respecting people’s choices and decisions.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
People's experience of this service
Due to the concerns identified during the assessment, we could not be assured that people consistently received high-quality, compassionate care that upheld their dignity and rights.
People told us there were delays in their care and at times they had to wait a long time for staff to provide support. Despite this, people and their relatives were positive about staff and their relationships with them. A person said, “The [staff], they're nice.” A relative said, “Staff work hard, they are extremely caring, this is evident is how they talk to my [relative] and treat my [relative].”
Some people told us they did not always have enough opportunities for meaningful activity, social interaction and stimulation. This was particularly the case for people who spent long periods in bed or in their rooms. One person told us they were lonely and another said they’d not had a TV in their room for a long time as it wouldn’t work. Staff were busy and this limited opportunities for them to engage with people.
People and their relatives did not raise concerns with us about the management of the service. They were positive about the registered manager and felt they could approach them to raise any issues.