- Homecare service
BBC CARE SERVICE LIMITED- Walton on Thames branch (New)
Assessment report published 1 December 2025
Contents
Ratings
Our view of the service
Date of assessment: 3 – 14 October 2025.
BBC Care Service Limited provides care and support to people living in their own homes, including people living with dementia, people with sensory impairment, and people with physical disabilities.
The service is registered to provide care and support to people with a learning disability and autistic people. No autistic people or people who had a learning disability were using the service at the time of the assessment. However, we assessed the service under Right Support, Right Care, Right Culture, as it is registered to provide care and support to this population group.
CQC onlyinspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service supported 2 people at the time of our assessment, both of whom received personal care.
The last inspection of the service was on 12 May 2023 when we rated the service Requires Improvement. The provider was in breach of legal regulations in relation to safeguarding, consent, and governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
People received safe, well-planned care which was flexible to meet their individual needs. Any risks involved in people’s care were assessed and mitigated.
Staff received safeguarding training and understood their roles in protecting people from the risk of abuse or avoidable harm. The provider worked with other relevant agencies to investigate and take action if safeguarding concerns were raised.
Staff were recruited safely and had access to the induction, training and support they needed to carry out their roles.
The management team had clearly defined roles and responsibilities, which ensured accountability for service delivery. The provider operated effective quality monitoring systems, including regular audits and spot checks on the care delivered by staff.
People's experience of this service
People received their care from regular staff who knew their needs well. People had developed positive relationships with the staff who supported them and enjoyed their company.
People’s needs were assessed before they used the service to ensure their care reflected their needs, preferences and wishes.
People’s nutrition and hydration needs were met. Staff monitored people’s health and wellbeing effectively and reported any concerns they had, which helped ensure people received timely and responsive care.
Staff respected people’s choices and decisions about their support. Staff treated people with respect and maintained their dignity when providing their care.
People who used the service and their relatives had opportunities to give their views about the service and these were taken into account. People knew how to make a complaint and were confident the provider would respond appropriately to any concerns they had.