Pathways of Hope

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

People received safe care as the provider recognised and met the wellbeing needs of staff. The registered manager valued the inclusion, wellbeing and contributions of staff. Staff had opportunities to feedback their concerns and any issues and informed us that they could do so freely. Staff received regular supervisions and benefited from these. One staff member said, “During supervision, we receive structured guidance on expectations and best practices, enhancing the quality of care we provide.”

Staff commended the leadership for their supportive approach, both professionally and personally. One staff member said, “The management is very supportive and relate very well with most carers. They are compassionate, they have had to accommodate my impromptu leave when (carer described personal incident).”

Staff were supported by a lone working policy that detailed health and safety considerations for those who must work on their own, usually for long periods, and as a result are exposed to increased risks to their personal safety.

Staff had access to support that recognised the diversity of a workforce with proactive and reactive measures. For example, some carers who attended religious festivals and events during certain months were supported with flexible schedules to accommodate these. Staff could have health insurance through the provider and could access support service such as counseling and oral health treatment if needed.