South Cary House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 6 May 2026 to 19 May 2026. This was a planned comprehensive assessment. We visited the service on 6 and 9 May 2026. Our first visit was unannounced. South Cary House is a residential care home that can accommodate up to 23 people who require personal care. At the time of our assessment there were 15 people living at the home.

At the time of our visit there was no registered manager in place. A registered manager is the person legally responsible for running of the service. The current manager was in the process of becoming registered with the Care Quality Commission (CQC).

We found that people were safe. There were enough staff on duty. Staff were trained and recruited appropriately. Staff knew people really well and spoke about them with kindness and compassion. Staff received regular supervisions and participated in team meetings. Staff enjoyed working at South Cary House. People received their medicines safely as prescribed.

There were systems in place to provide feedback, and we saw evidence that feedback was acted on. Managers were visible and had oversight of the service through spot checks and daily walkarounds.

There was a well-maintained garden space which people could use. We found some issues with the safety of the environment, which the manager acted on. Prior to our assessment, the manager was in the process of strengthening their governance systems and began implementing new checks.

People's experience of this service

People and their relatives shared positive feedback about their experiences. One person told us, “It’svery nice here” and another said, “Staff are lovely.” We observed people were treated with kindness and respect. People had choices. There were various activities taking place. One person told us, “The sunroom tends to be for activities, and we spill out into the garden.” People and their relatives had opportunities to feedback. The manager listened and acted on people’s feedback and was in the process of transforming the summer house into an art gallery for people to display their art and use for private activities. People could have visitors anytime. People had access to nutritional meals and praised the quality and options of their meals. The manager worked with people to implement ‘flavours of the world’ to enable people to try different cuisines. People had access to external health professionals. Relatives told us that they were kept informed about any changes to people’s needs.

Overall, people’s experiences were positive.