• Doctor
  • GP practice

Mayfield Medical Centre

Overall: Good read more about inspection ratings

Croyde Close, Farnborough, Hampshire, GU14 8UE (01252) 541884

Provided and run by:
Salus Medical Services Limited

Important: The provider of this service changed. See old profile

Inspection summaries and ratings from previous provider

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Background to this inspection

Updated 31 January 2019

Mayfield Medical Centre is registered with the CQC to provider GP services. Mayfield Medical Centre is registered to provide these services out of one location, of the same name. Mayfield Medical Centre is located in a purpose-built building in Farnborough, Hampshire. We inspected the only location:

Mayfield Medical Centre

Croyde Close



GU14 8UE

The practice has approximately 9,300 registered patients. The practice provides services under an NHS General Medical Services contract and is part of the NHS North East Hampshire and

Farnham clinical commissioning group (CCG). The practices website is www.mayfieldmedicalcentre.nhs.uk

The population in the practice areas is in the fifth least deprived decile compared to the national average. (Level one represents the highest levels of deprivation and level 10 the lowest). The practice has a higher than national average number of patients aged 20 to 45 years old. A total

of 12% of patients at the practice are over 65 years of age which is lower than the national average of 17%.

A total of 52% of patients at the practice have a long-standing health condition, which is slightly lower than the national average of 54%.

Mayfield Medical Centre has a multi-cultural mix of patients. The location population is mainly white British; however, approximately 30% of the practice’s patient list is Nepalese or British Citizens with Nepalese origins. This is due to the significant military presence in the area including a Ghurkha regiment. The practice also has patients of Romanian and Polish ethnicity.

The practice has four GP partners, three of whom are female and one is male. The GPs are supported by two female salaried GPs (one of which was on maternity leave) and one retained GP. There are three practice nurses and two Health Care assistants. The clinical team are supported by a practice manager and administrative and clerical staff, three of which are Nepalese. The practice is a training practice for doctors training to be GPs.

The practice has opted out of providing our-of-hours services to their own patients and refers them to the Hampshire Doctors on Call who are run by Partnering Health who provide an out of hours’ service via the NHS111 Service.

Overall inspection


Updated 31 January 2019

This practice is rated as Good overall. (Previous rating 02/2018 – Requires Improvement)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Mayfield Medical Centre on 21 November 2018. This was as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

Continue to make improvements in Quality Outcome Framework results in the areas af Diabetes care and Child Immunisation.

Continue to improve patient access to booking appointments.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.