Radis Community Care (Woodland Court)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 67 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because they did not always check and discuss people’s health, care, wellbeing and communication needs with them.

People’s care plans were generally detailed and person-centred, and in most cases, records reflected their assessed needs. However, care planning was not always complete. We found some required care plans were missing, including wound care plans to guide staff on how to support people with input from district nurses, and specific care plans for people prescribed high-risk medicines. This meant staff did not always have clear guidance to meet people’s needs safely and consistently.

 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
People received support to meet their nutritional and hydration needs, and their preferences were respected.

Clinical assessment tools were in place and used appropriately to support the delivery of care where required. This helped to ensure care and treatment was delivered in line with current guidance and people’s assessed needs.
 

The provider did not always work well across teams and services to support people. They did not always share their assessment of people’s needs when people moved between different services.
Staff described communication within the team as effective, and systems such as a communication book were used to share important updates and ensure staff were updated on changes when they had time off.

However, partnership working with external professionals was not always effective. We found limited evidence of coordinated working with district nurses. Guidance from district nurses was not routinely documented or used to inform care planning. This meant care was not always well coordinated and there was a risk that staff did not have access to up-to-date information to support people safely.

The provider was already aware of this shortfall and had started to take action to address and amend this.
 

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to maintain their independence and to achieve goals relating to their health and wellbeing. People and their relatives told us they enjoyed the activities available and that staff really encouraged people to join in with the activities on offer, and the provider encouraged and supported outings and access to local community groups.

People were also supported by staff to maintain a balanced diet and adequate fluid intake. This demonstrated a proactive approach to promoting healthier lives.
 

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Systems were in place to monitor people’s nutrition and hydration needs, and where concerns were identified, additional support such as increased care calls was implemented. This showed people’s changing needs were recognised and responded to appropriately. Where people’s clinical needs changed, such as being cared for in bed and requiring regular repositioning, the provider was proactive in adapting care and structured calls to meet people’s increased needs.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Consent to care and treatment was obtained from people, and where appropriate, their relatives or representatives were involved in decision-making. Records reflected this involvement, and people and their relatives confirmed they had contributed to decisions about their care and the development of care plans.