- Homecare service
Clover Healthcare
Assessment report published 23 February 2026
Contents
Ratings
Our view of the service
The assessment was undertaken between 19 January 2026 and 6 February 2026. It was carried out as the service was unrated. The assessment was carried out remotely and included all 33 quality statements.
Clover Healthcare is a domiciliary care agency providing personal care to people within their own homes in the community and in supported living. At the time of the assessment there were 22 people receiving personal care, three of whom lived in supported living.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture
We found that people received a consistently good standard of care. People and their relatives told us they felt safe with the staff who supported them and described the service as reliable, caring and respectful. Staff promoted people’s dignity, independent and choice in day-to-day care, and people said they were treated as individuals.
Care was person-centred, and people were involved in decisions about their care. The service supported people to maintain their health and wellbeing and provided clear information in accessible formats. People told us staff listened to them and acted promptly if they raised questions or concerns.
The provider had effective systems to assess and manage risks, safeguard people from harm, and ensure staff were trained and competent. Leadership at the service was effective. Managers promoted an open and inclusive culture and had governance arrangements in place to monitor quality, performance and risk. Staff felt supported and valued.
While care practices were delivered safely and consistently, some aspects of the provider’s documentation required improvement to ensure records fully reflected the quality of care being delivered. Improvements were required around the recording of mental capacity assessments and instructions for as required medicines. These shortfalls had not impacted people’s care, but clearer and more robust documentation would help strengthen oversight, support staff decision-making and further assure the quality and safety of the service.
The service had recently had a change of management, and the new registered manager was in the process of making changes to improve some areas of documentation. These changes were not yet full embedded.
At this assessment the service was rated Good.
People's experience of this service
People and their relatives told us they were happy with the support they received from the service. A relative told us, “[Person] says the care team is amazing.” They consistently described staff as kind, caring and respectful, and said they felt safe with the staff who visited them in their homes. People said staff took time to get to know them, understood their individual needs, and supported them in ways that promoted dignity, independence and choice.
People told us they received reliable care from staff who arrived on time and stayed for the full duration of their planned visits. They felt confident that staff listened to them and acted quickly if they raised questions or concerns. Relatives said they were kept informed about any changes and felt reassured that their family members were well supported.
People described positive and trusting relationships with staff. They said staff treated them as individuals, respected their preferences and encouraged them to be involved in decisions about their care. Information was provided in ways that people could understand, helping them feel informed and in control.
Overall, people had confidence in the service and felt that staff genuinely cared about their wellbeing. They told us they would recommend the service to others and felt the care they received had a positive impact on their daily lives.