Archived: Smile Dental Care Also known as Smile Dental Care Group - Tower Hamlets

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patient feedback provided a mixed view of the dental team and care provided by the practice. Patient comments included that staff were helpful, professional, and caring.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We were provided with a patient survey. Patients said that treatments were well explained and they were made to feel comfortable and reassured during their visit.

Some patients felt that staff could be more caring and compassionate.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported. The practice provided welfare assistance and support to staff.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.