- Care home
Mill House
This care home is run by two companies: Aria Healthcare Group LTD and Care UK Care Services Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 15 August 2025
Contents
Ratings
Our view of the service
Date of assessment 04 June to 05 June 2025. Mill House is a care home providing personal and nursing care for up to 45 people aged 65 and over. At the time of the assessment there were 32 people living at Mill House across 2 floors, each of which had separate adapted facilities. We carried out this assessment due to the age of the current rating. We looked at all quality statements. Accidents and incidents were analysed and trends identified to mitigate future risks. The service was clean, and people were protected from the risk and spread of infection. Medicines were mostly managed safely although there were some areas for improvement which were discussed with the provider. Staff were knowledgeable about safeguarding and knew how to recognise and report abuse. People were involved in their day-to-day support and care plans detailed people’s preferences. People had access to healthcare professionals and staff ensured their advice was followed. Staff and leaders were keen to ensure people received person centred care and support. Some management systems required embedding into practice to ensure they were effective in identifying and rectifying issues in a timely way. At the time of our assessment there was no Registered Manager, and there had not been one for 4 months. There had been several senior managers overseeing the service while the provider was recruiting for a new manager. There was a stable Deputy Manager. A Regional Support Manager had planned to apply to become the Registered Manager at the time of our assessment.
People's experience of this service
People's relatives told us people felt safe living at Mill House. The provider was monitoring and reviewing staffing levels to ensure sufficient numbers of staff remained deployed to meet people's needs, however people told us they felt there were fewer staff available at weekends. We observed staff were kind and caring and treated people with dignity and respect. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to a range of activities and events organised by the service's activities team.