- Dentist
Talking Teeth Dental Practice
Assessment report published 4 June 2025
Contents
Judgements
Our view of the service
We carried out this announced, on-site inspection on 6 May 2025.
We found the practice had met regulations.
Patients’ care and treatment was provided in line with current guidance.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Infection control procedures were in place. Some improvements should be made to ensure these were carried out in accordance with current guidelines.
The practice had systems to manage risks. Improvements should be made to ensure these were consistently effective.
Talking Teeth Dental Practice is part of Dr Qaisar Jaffri, a dental group provider. The practice is in Wigan in Lancashire and provides NHS and private dental care and treatment for adults and children.
The practice had 2 treatment rooms. At the time of our inspection, the dental team consisted of 1 dentist, 2 dental nurses (including 1 trainee), 1 receptionist and the practice/area manager.
During the inspection we spoke with 1 dentist, 1 dental nurse, the receptionist and the group’s Clinical Governance Officer.
Staff feedback forms were shared with the team ahead of the inspection, giving staff an opportunity to confidentially share their views about the practice. We did not receive any responses.
People's experience of this service
Two weeks before our on-site inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any direct patient feedback.
Staff told us they reviewed patient feedback and would share results with the team. We were told where suggestions had been made, appropriate action would be taken.
We reviewed online patient feedback. Some patients expressed satisfaction with the treatment they received. We were told, where patients raised concerns, this would be reviewed and acted on where appropriate.