- Dentist
Dentistry at 388
Assessment report published 12 June 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 5 June 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Dentistry at 388 is in the London borough of Hillingdon and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 14 staff, of which there were 5 dentists including a visiting implant dentist, 2 dental nurses, 3 dental hygienists, 2 receptionists and 2 practice managers. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists including the principal dentist, 1 dental nurse, 1 dental hygienist and 2 practice managers.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 9 patients. On the day of our inspection, we saw patient feedback from a further 6 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“The dentists and hygienists are absolutely superb. Caring, careful and always explaining the treatments clearly.”
“Excellent service. Spotlessly clean. Very informative with all treatments.”
“The practice as a whole is the best dentist I've ever been to - always clean, bright, great staff, really helpful and kind. Couldn't praise them more highly!”
“The work undertaken is made as free of pain and discomfort as possible with constant checking on your wellbeing. Would highly recommend them to anyone.”
Patients commented positively about the standards of cleanliness. “Clean, bright rooms and very helpful receptionists.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. “What stands out most is their approach. They are incredibly supportive and take the time to guide you on improving your brushing technique and overall oral hygiene, but always in a calm, non-pushy way that actually makes you want to follow their advice.”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.