- Care home
Grove Hill Care Home
Assessment report published 2 June 2025
Contents
Ratings
Our view of the service
Date of assessment: 24 March 2025 to 24 April 2025. The inspection was carried out to follow up on previous breaches of the legal regulations in relation to safe care and treatment, safeguarding, dignity and respect, need for consent, and governance. We completed a comprehensive inspection, assessing all 34 quality statements. At the time of the assessment, there was no registered manager in post, and the service was being overseen by the nominated individual. We found many improvements had been made since the last inspection, in relation to risk management, safeguarding processes, capacity and consent, dignity and respect and person-centered care. People now had clear information about how to manage any risks within their care and support plans, and staff now had a good understanding of people’s risks. There were now clear safeguarding procedures in place and staff knew how to escalate any concerns. The service was clean and compliant with health and safety legislation. There was a clear process in place to ease any potential transitions into other services such as hospital. Staff now asked for people’s consent before supporting them and people received person-centered care. Feedback from people, their relatives, other health professionals and staff was positive. However, we found further improvements were required in relation to the overall governance of the service. We found the service was not always compliant with best practice guidelines in relation to the disposal of unused medicines, and the provider did not always have clear policies and procedures in place. Additionally, we found policies did not always align with legislation, for example, in relation to the recruitment of new staff. Therefore, the service was in continued breach of the legal regulation in relation to good governance. We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
People told us they felt safe and enjoyed living at the service. People told us staff met their needs and treated them with dignity and respect. One person told us, “[Staff] are very kind and caring, nothing is too much trouble really.” People told us their relatives could visit at any time and staff confirmed this. One person told us, “I can't complain about anything here really.” Relatives felt the service was clean and well maintained. They felt staff managed people’s risks well and in the least restrictive way. One relative told us, “The [staff] are lovely, there’s always one of them on duty in the lounge, spending time with people.” However, one person living at the service told us staff were very busy and “in and out all the time.” One relative also told us they felt staff appeared stressed at times with the workload; but told us they did not feel this impacted on people’s care. Staff did not raise any concerns about the staffing levels at the service.