- Dentist
The Whiter Smile Limited Also known as BAKER STREET DENTAL
Assessment report published 8 June 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 20 May 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The Whiter Smile Limited, also known as Baker Street Dental, is in Marylebone, London and offers private dental care and treatment mainly for adults, while also treating a limited number of children. The practice offers 24 hour emergency dental treatment and is open 24 hours per day, 365 days per year.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 32 staff, of which there were 8 dentists (of which 2 were specialist endodontists and 1 was a specialist in oral surgery and prosthodontics), 9 dental nurses, 1 trainee dental nurse, 1 hygienist, 11 receptionists and 2 practice managers. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, 1 receptionist and a practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 3 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 2 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “[The principal dentist] and [hygienist] plus all their staff have been incredible. I have been visiting the clinic recently which started with a wisdom tooth extraction. [The principal dentist] and their team were so good with me as I am anxious with the injections, and the healing of the extraction was smooth. I have now decided to make this clinic my dentist. “My appointments with [a hygienist] and their care plus after care advice has been paramount in putting my faith back in dental treatment after a bad experience somewhere else.” “All communication from the admin team has been clear and all staff are transparent about pricing at the time of my appointment which I appreciate.” Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients said when they were prescribed medicines, sufficient information was given. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.