Reline Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider carried out a comprehensive initial assessment of people’s needs. They continued to monitor people’s needs on an ongoing basis and liaised with other professionals if there were changes to people’s health and wellbeing needs. A health professional told us about one person who Reline Care supported. They told us, “They [the provider] were able to spot the changing needs the person had immediately and informed me so I could adjust the support the person received. This was crucial and helped the person remain stable and remain in their home.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. Staff supported people to use equipment such as mobility aids which helped them maintain their independence. Staff received training which ensured their practices were in line with legal requirements which kept people safe. A staff member told us about the importance of receiving training in helping people to move, one said, “I am able to support them with movement and transfers safely which helps build their confidence.”

The provider worked well across teams and services to support people. They shared information with other agencies who they had worked alongside for a long time. One staff member told us, “We have worked with people in local authorities for a long time and we know them well. We feel we are able to work with them and share our concerns with them when we have any”. The provider told us about the range of services they worked with, such as social workers, occupational therapists and district nurses who all played a part in the overall delivery of care for people.

The provider supported people to manage their health and wellbeing. People had choice and control over what they ate. A staff member told us how, through supporting people to cook, their own skills had vastly improved which has enabled them to be able to help with a wider choice of what people ate. They told us, “I help people to cook lots of things, we go on YouTube together and learn how to do them.” Staff provided people with support to attend appointments where necessary which ensured people’s wellbeing was constantly monitored by health professionals.

The provider routinely monitored people’s care. They ensured outcomes were positive and benefitted the health and wellbeing of people in their care. Staff kept clear records of people’s care which included all aspects of a person’s support needs and detailed when changes where observed. The provider told us whenever they are concerned about a person’s needs changing, they inform family members and, when required, liaise with medical services.

The provider told people about their rights around consent, and each person had capacity assessments in place which reflected their day to day decisions. Staff received training about the importance of people making decisions for themselves and where it was needed, staff gave people time to make choices about their care and support.A staff member told us, “We listen to people about the things they want, we get them to tell us about such things as what they want to wear and what they want to eat.”