Waterside Dental Health

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

The practice had a governance system that included policies and procedures, which were accessible to staff and were reviewed on a regular basis.

Systems and processes were generally embedded. The inspection highlighted minor issues and omissions. Areas requiring improvement were acted on immediately.

Staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations.

The provider described the processes in place to investigate incidents and accidents and told us that safety alerts were received via emails. We reviewed complaints received by the practice and found that these were handled appropriately.

The practice had systems and processes for learning and quality assurance. However, they did not routinely audit the practice antimicrobial prescribing and dispensing.

Staff feedback was obtained through meetings, surveys, and informal discussions. They were encouraged to offer suggestions for improvements to the service, and they said these were listened to and acted upon, where appropriate. For example, an additional staff member was recruited to handle incoming referrals to reduce workload on reception staff.

Feedback from patients and external partners was collected to which the practice responded. For example, the practice expanded specialist clinician sessions to accommodate increased service demand.

The practice had taken steps to improve environmental sustainability. For example, most work processes were digitised, and staff were encouraged to consider sustainable options when ordering dental supplies.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.