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Reigate Specialist Orthodontic Practice

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 23 January 2014
Date of Publication: 27 February 2014
Inspection Report published 27 February 2014 PDF | 84.41 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 January 2014, talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely to an appropiate standard.

Reasons for our judgement

Staff were supported to enable them to deliver care and treatment to patients to the appropriate standard.

We spoke with two staff, of differing job roles, about their experience of the support they received to enable them to carry out their roles. One staff member told us that the registered manager was “very approachable and supportive” and had subscribed the practice to receive the Dental Nurse magazine to keep the nursing staff up to date with the latest research and technology. Clinical staff told us that they had opportunities for continuing professional development (CPD) and were allowed time to undertake this during their working week. CPD training is undertaken electronically with clinical staff attending certified training days to keep their clinical skills up to date and develop new skills. We looked at a sample of staff files and saw that staff undertook training to meet their ongoing professional development to keep their registration with the General Dental Council.

We were told by the registered manager that all staff underwent annual performance reviews where the main achievements of the year would be discussed and improvements and achievements for the following year would be set. One member of staff told us that the objectives that were set last year have been achieved and training had been completed. Another member of staff confirmed that the objectives that had been set had also been achieved during the year and they had gained a better understanding of the workings of the practice. This meant that patients were being cared for by well supported staff that had their clinical and non-clinical skills kept up to date and relevant.

Nursing staff were supervised by the Orthodontists on an on-going basis. Nursing staff told us that they felt supported in their work. We were told by the registered manager that systems were in place to spread good practice through staff meetings and being a small team, staff information sharing takes place when any relevant clinical or managerial updates become available to ensure information is kept up to date and relevant. Information would be given verbally with paper copies placed in the staff handbook. This meant that, along with their training, staff received appropriate professional support.

We were told by the registered manager that an induction programme was in place for new staff. One member of staff told us that at the end of the induction period “they felt well prepared to do the job” We saw evidence that the induction training was split between electronic and practical training with one member of staff explaining that they received training in developing x-rays and making cast models. We were told by the registered manager that a mentor was assigned to new staff members to support them through the induction period. This meant that the provider was supporting staff to undertake their job role effectively.