HF Trust Bedfordshire

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People’s independence was encouraged and staff supported people to make choices. If a person was unable to communicate verbally staff supported them using their preferred method of communication.

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This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to maintain and develop their own 'circle of support', identifying people who supported their independence, to build social networks and have community involvement. A relative commented, “The staff do encourage [family member] to do things such as making their own meals and drinks.”

Staff understood the importance of supporting people to maintain or develop their independence. One staff member said, “We talk to those we support on a daily basis; it is up to them to make choices and decisions and maintain their independence.”

Staff received training about equality and diversity and 1 staff member told us, “We always ask what [people] want to do, we give choices, and they make a decision in what they want. It is very important that individuals are given choices, so they feel they are in control of what they do. Promoting individuals to lead a fulfilled life is key to their support.”

People’s communication needs were assessed before a care package commenced to ensure they were fully supported to understand their rights and able to make decisions about their care. Care plans contained up to date information about people’s needs including their choices and preferences. People were supported to ensure their voice was heard using independent advocates if that was required. An advocate is an independent person who can provide a voice to people who otherwise may find it difficult to speak up. The service could provide people with information about advocacy services if they needed it.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.