AMG Nursing and Care Services - Crewe

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People were assessed before their package of care commenced and then regularly through the duration of their care package. Some people had reablement care packages in place from AMG Nursing and Support Services. This means care was in place for a short period of time following a hospital stay to help people recover.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans recorded information about each persons preferred routines and how staff should support them. For example, 1 person’s care plan stated how they wished to remain independent in most aspects of their support, such as choosing their clothing and participating in a regular exercise regime.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider worked in partnership with hospital discharge teams to ensure information was shared safely. A medical professional told us, “We work closely with AMG to ensure any needs and support are discussed at the beginning so nothing is missed.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The service mainly focused on supporting people following hospital stays, so people’s care and support focused on staff helping them to become as independent as possible, even if this meant they would no longer require support from AMG.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People had support plans that included advice from health and social care professionals, like the District Nursing team or their GP. Staff followed this advice.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff told us they always made sure to get people's permission before going into their home, handling their belongings, or giving personal care.