- Dentist
Pearl Smile Oldham Limited
Assessment report published 21 May 2025
Contents
Judgements
Our view of the service
We had previously undertaken a focused inspection under our previous methodology of Pearl Smile Oldham Limited on 3 December 2021, under Section 60 of the Health and Social Care Act 2008, as part of our regulatory functions. We found the registered provider was not providing safe or well-led care and was in breach of Regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
We undertook this follow-up inspection on 25 March 2025. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
We found the practice had met regulations.
Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place.The practice should ensure staff can access occupational health advice and services.
The practice had embedded systems to manage risks. Improvements could be made to the systems to assess risks from substances hazardous to health.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
The provider has 5 dental practices. This practice is in Oldham and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice via a ramp at the rear entrance. Patients with disabilities can access the alley behind the practice by prior arrangement. Car parking spaces were available near the practice.
The practice had 2 treatment rooms. The total number of staff was 8.During the inspection we spoke with 1 dentist, 1 dental nurse and 1 receptionist. We also spoke with the 2 company directors and the practice manager.
People's experience of this service
On the day of our inspection, we received patient feedback from 6 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included: “Great customer service, listened well to my request”, “All staff are always friendly and look after me”, “Service was wonderful and my dentist was helpful and kind”. “Making an appointment was easy. The staff are helpful and caring and considerate” and “The dentists are reassuring and listen to what you are telling them”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.