Harpal Clinic St. Paul's

Ratings

• Overall

  Good

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of Assessment: 29,30 May 2025 to 3 July 2025. Harpal Clinic St Paul’s is based at 4 Burgon Street, London EC4V 5DR. The clinic offers nutritional therapy and education along with bioidentical hormone replacement therapy (the use of hormones that are identical on a molecular level with endogenous (natural) hormones) for conditions ranging from constant tiredness, recurrent mild headaches and chronic fatigue syndrome. The clinic also provides a service for smoking cessation, alcohol consumption and age-related changes such as menopause and andropause. The service provides services for patients that walk into the service for appointments as well as appointments booked via email. The building is accessible to people who use a wheelchair or mobility aid. The area is well served by public transport. The staff team comprises five doctors, lead nurse, IV Practitioner, Community Manager Longevity Nutritional Therapy Practitioner, Senior Medical Aesthetician along with five members of their patient care team. Opening hours were Monday: 09:00-18:00 (patient care support only, no appointments), Tuesday to Friday: 10:00-18:00.

This is the first assessment for this service since their registration with CQC. At this assessment we reviewed the service’s performance in the key questions safe, effective, caring, responsive and well-led. The service was rated good overall and requires improvement in the safe key question.

We found breaches of regulation in relation to staff training and recruitment procedures. We have asked the provider for an action plan in response to the concerns found at this assessment.

People's experience of this service

The provider consistently sought feedback from patients following their appointment. Overall, the feedback was largely positive. Of the 242 patients who used the service and responded between October 2024 and April 2025, 95% said they would recommend it.

Patients we spoke with also praised the quality of the care and treatment they received.