Elm Park Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were assessed appropriately, and regular reviews of their care needs took place. Information from care reviews was recording in the electronic care planning system. The clinical nurse manager told us, "There are daily visual reviews of care plans and monthly complete reviews by nurses. If there are any noted changes or changes communicated in hand over meetings, then the care plan is reviewed and new care implemented."

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were supported to eat healthily and maintain their fluid intake and hydration. There was a freezer on each unit for ice lollies and ice creams which were distributed to people in the hot weather. We spoke with the catering team who were knowledgeable about people's food preferences and modified diets. Fortified milk shakes were freshly made in the kitchen and distributed to all units to increase people’s calorie intake. We observed lunch and people were offered choices of meals and drinks. People were offered a glass of wine and other people enjoyed cola or fruit juice. One person told us, “[The food] is fantastic. What can I say; it’s all good. It is very rare I might leave something.” We spoke with a person’s relative, and they told us their family member said they could really eat a sausage roll; the family member asked a member of staff, and a sausage roll was provided for lunch for the person.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Members of staff communicated effectively, and information was shared appropriately during shift handovers. Daily notes about people’s care and support were regularly updated on the electronic care planning system. Member of staff worked well together and supported each other to meet the needs of people who lived in Elm Park Care Home. A member of staff told us, "I have been working here since September 2025. The management team have been very supportive and engaging. Staff work well together and I have been impressed with the way they look after people. Staff push fluids and are very caring."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People had regular access to a range of clinical and community services included GPs, podiatrists and opticians. The provider made referrals made to specialist services when required. For example, referrals were made to speech and language therapy services when people experienced difficulty eating or swallowing. Advice from specialists was implemented and people’s care plans were updated to reflect this information. A relative told us, “[Family member] sees the doctor regularly due to various episodes of ill health.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. People’s care plans reflected their identified needs and included clear goals to support person-centred care. One person’s care plan set out their need for emotional support because they lived with dementia and often become withdrawn and low in mood. The planned outcome was to maintain their health and wellbeing and ensure they received support by participating in social activities to maintain social interest. We observed this person calmly engaging with staff and chatting to other people, thereby achieving the planned outcome participating in social activities.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Assessments were decision-specific in line with the Mental Capacity Act 2005 Code of Practice. If people did not have capacity to make decisions, appropriate procedures had been followed to ensure any decisions made were in people’s best interests. We observed members of staff explain to people the task they were carrying out and seeking their consent. Members of staff knew when to leave people and revisit the situation; this helped to reduce people anxieties.