- GP practice
Knoll Medical Practice
Assessment report published 11 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 13 to 19 March 2026. Knoll Medical Practice is a GP practice and delivers service to approximately 14249 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnic make-up of the practice population is 76.9% White, 12.2% Asian, 5.4% Black, 3.8% Mixed and 1.8% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the patients using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and patients could raise concerns. Managers investigated incidents thoroughly. Patients were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of patients, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved patients in planning any changes.
Patients were involved in assessments of their needs. Staff reviewed assessments taking account of patients’ communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in patients’ care for the best outcomes and smooth transitions when moving services. Staff made sure patients understood their care and treatment to enable them to give informed consent.
Patients were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Patients had choice in their care and treatment. The service supported staff wellbeing.
Patients were involved in decisions about their care. The service provided information patients could understand. Patients knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. Patients received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. Patients were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
Patients were positive about the quality of their care and treatment. Feedback collected for the National GP Patient Survey between January and March 2025 showed some patient satisfaction below local and national averages. The practice had taken action as a result and data collected more recently and survey results carried out by the practice indicated improvements had been made. Feedback from the NHS Friends and Family Test, showed patients were satisfied with services. There was a patient participation group (PPG) who represented the views of patients using the service. Members were able to communicate via a group messaging service to express opinions and for the practice to share relevant updates.