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Inspection report

Date of Inspection: 26 June 2014
Date of Publication: 24 July 2014
Inspection Report published 24 July 2014 PDF

Overview

Inspection carried out on 26 June 2014

During a routine inspection

A single inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, the staff supporting them and from looking at records.

Is the service safe?

Risk assessments were in place which included information about how to support people in a safe manner. The service carried out various health and safety audits, for example in relation to fire checks and medication audits. We found that medication was stored and administered safely. Staff received appropriate professional development.

The Care Quality Commission monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. While no applications have needed to be submitted, proper policies and procedures were in place. Relevant staff have been trained to understand when an application should be made, and how to submit one.

Is the service effective?

People�s needs were assessed and care was planned and delivered in line with their individual care plan. We spoke with one person who used the service. They told us they were happy with the care and support provided. The person told us �it�s good here. The staff are friendly." Staff we spoke with had a good understanding of the individual needs of people.

Is the service caring?

People�s views and experiences were taking into account and this informed how their care was delivered. The person told us that they were involved and consulted about decisions affecting their care. Care records showed that people had been involved and consulted about their care.

Is the service responsive?

People's needs were assessed and support was delivered to meet their individual needs. We looked at the care file for the one person living at the service. This provided information about the person's needs. Care plans gave guidance for staff about how they should meet people�s needs.

Is the service well-led?

The service had a registered manager in place and a clear management structure. Staff we spoke with said they found management staff to be approachable. Quality assurance and monitoring processes were in place.