- Homecare service
CWD Outreach Service
Assessment report published 25 September 2026
Contents
Ratings
Our view of the service
Date of assessment 17 August to 7 September.
CWD Outreach service supports children with learning disabilities in their own home. At the time of the inspection, the service supported 15 children with a regulated activity.
The service provided support to children with a learning disability and autistic children. We assessed the service against ‘Right support, Right care, Right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Children received support from staff who knew them well. They were supported to access the community such as cycling, to the local park and swimming. Children were offered choices and were encouraged to be independent in some aspects of their care.
Risks were assessed and there were clear mitigations recorded for these. Staff had been recruited safely and received a range of training relevant to children’s needs. Environmental risks had been assessed in children’s homes. Medicines were managed safely.
Children’s needs were thoroughly assessed prior to them receiving support from the service. Staff liaised effectively with other professionals involved in children’s care to ensure continuity.
Relatives described staff as kind, caring and empathetic. Staff knew children well and supported them in line with their interests. The service was flexible and responsive.
The service was well led. Leaders had oversight of the service and were supporting to staff. There were a range of governance systems used to monitor the quality of the service.
People's experience of this service
Relatives spoke positively about the support provided to their family member. Staff visits were in line with the commissioned support. One relative told us, “Staff always arrive on time even a little early and stay for the full duration of the visit. When they are with our [family member] they are very engaged and we never feel they are rushing off somewhere else.”
Relatives said staff wore personal protective equipment where appropriate. Relatives felt staff had a good understanding of their family member’s risks and were well trained to support them effectively. There were no safeguarding concerns raised.
One relative commented, “Care plans are followed meticulously by staff.” Another relative said, “Staff are very kind and caring, very knowledgeable and pro-active too.”
However, 2 relatives raised a concern that at times, care visits were cancelled at short notice. We raised this with leaders who were aware of these concerns and were actively trying to address them.