- Dentist
Mydentist - Commercial Street - Hereford
Assessment report published 8 June 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 12 May 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Mydentist - Commercial Street – Hereford is part of Mydentist, a dental group provider. The practice is in Hereford and provides NHS and private dental care and treatment for adults and children.
The treatment rooms were located on the first floor of the building; therefore, the provider was unable to provide step-free access to the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 10 staff, of which there were 3 dentists, 4 dental nurses, 1 dental therapist, 1 receptionist and the practice manager. We gathered feedback from and spoke to a range of staff during our inspection.
People's experience of this service
On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I’ve had an excellent experience at Mydentist with the dentist and her team. She is very reassuring and keeps you informed on all aspects of the treatment she gives. Superb,” and “Brilliant staff, very friendly and welcoming.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients reported that when they were prescribed medicines, sufficient information was given.
Patients said that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.