Genix Healthcare Marske Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. For example, the reception, ground floor treatment rooms and toilet were wheelchair accessible. Staff could offer visual aids for patients to review and sign documents. A hearing loop was installed, and staff could access language translation and sign language services.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, staff described making welfare phone calls to patients, including where a patient’s condition appeared to be worsening and they had missed multiple appointments.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website, patient information leaflet and social media page.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner. Where the practice was unable to offer an urgent appointment, staff worked with partner organisations to support patients to access urgent care. The practice was managing access for NHS patients while awaiting the start of a new NHS dentist in the coming months.

Staff were involved in local activities which supported engagement with patients and the wider community. This included taking part in a local scarecrow trail and holding Gentle Dental open days where children, including those not registered at the practice, could attend for an examination.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.