Walberton Place Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
Staff treated people kindly. We saw staff talking gently to people and saw staff were kind to each other. A staff member told us, “We don’t have many staff issues, I’m proud of the staff here.”
Even when people had minor complaints about the home, they always noted staff treated them with dignity and compassion. Relatives told us staff were very caring. A relative said, “The carers are great. They give their time to have conversations with the residents and it’s a nice environment.”
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took into account people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.
Staff knew people well and treated them individually. People’s care plans included all relevant information to ensure they received appropriate support. A staff member said, “I am aware of each resident's personal, cultural, social and religious needs through their care plans and I tailor my care accordingly, respecting individual preferences, beliefs and backgrounds.”
People told us they were able to live as they pleased with support when they needed it. A person told us, “I tend to wheel along the corridor to entertain myself, and carers do not pressure me to take part in things I don't want to do, which I like.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people to be as independent as possible. People managed their own medicines if they wished to and were able to leave the home for trips out, either alone, with family or with staff support. A person told us, “I can get out in the courtyard and could leave if I wanted to, but I haven't bothered to do that as I have no need to.” Staff were proud of how they helped people to obtain personal goals. A staff member said, “The service promotes person-centred care, dignity, respect, and safety. I apply these values in my daily work by prioritising residents’ wellbeing and choices.”

The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress.
At busy times, some people needed to wait for staff to respond to call bells., People told us they understood that staff could not always be available. A person said, “Things can take time as the place is very big. It can take some time for someone to come if I press the call bell, not all the time though.” Where people who were living with dementia became upset, staff knew how to calm them. A staff member told us, “Staff are supported through training and guidance to respond to distress in a calm, compassionate, and person-centred way. We use de-escalation techniques, reassurance, and knowledge of individual preferences.” People were consulted about their choices, including during personal care and at mealtimes. We saw staff talking to people about their meals and how they wished to spend their days.
 

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.
Staff were happy at the home and told us so. A staff member told us, “I have felt supported by both colleagues and management when challenges arise, with a strong team culture that encourages openness and mutual support.” And another staff member said, “I am proud of the team I work with and the high standards we collectively maintain.”
We saw staff helping each other without being asked, and being very positive about working at the home. An employee of the month scheme was used to recognise staff who performed their role well. Staff were able to talk to the manager for guidance, support or extra training.