• Ambulance service

E-Zec Medical - Gloucester

Unit 8, Chancel Close, Gloucester, Gloucestershire, GL4 3SN (01737) 822782

Provided and run by:
E-Zec Medical Transport Services - Trading As EMED Group Limited

Report from 7 December 2023 assessment

Ratings

  • Overall

    Good

  • Safe

    Good

  • Effective

    Good

  • Caring

    Good

  • Responsive

    Good

  • Well-led

    Requires improvement

Our view of the service

E-Zec Medical – Gloucester, is a regional hub for the provider E-Zec Medical Transport services, which is an independent private ambulance company. We conducted an evidence-based, desk top assessment of the Gloucester service from 15 December 2023 to 11 January 2024 which included an onsite visit on the 15 December 2023. We rated both safe and effective key questions as good because care was provided safely and used benchmarks to measure how effctively the service performed. Managers and staff followed national guidelines where they were available and monitored how well care was provided within the service. The service had made improvements since our last inspection in March 2023. They had improved monitoring processes for vehicles to ensure patient confidentiality, vehicle cleanliness, and tracking of staff recruitment processes.

People's experience of this service

We were provided with information managers collected from patients about their experiences of care. This showed that in August 2023 most patients (96%) were either very satisfied or satisfied with their experience in the ambulance and would be very likely or likely to recommend the service to friends and family if they needed to use the service. All patients who responded felt they had been treated with dignity and respect by ambulance staff.