Gable Healthcare Services Ltd

Ratings

• Overall

  Requires improvement

• Safe

  Inadequate

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of assessment 19 September to 19 November 2024 Gable Healthcare Service Ltd is a domiciliary care agency providing personal care to people in their own homes. At the time of our assessment there were 9 people using the service. As part of our assessment activity, we undertook an on-site visit on 19 September 2024 and we visited people in their homes on 15 and 17 October 2024 and 19 November 2024. This assessment was prompted by information we held about this service. We assessed a total of 15 quality statements. At our last inspection the service was rated good. During this assessment, we found several concerns with the quality and safety of people’s care. We identified three breaches of the legal regulations in relation to safe care and treatment, staffing and governance. The overall rating of this service has changed to requires improvement.

People's experience of this service

We found that practices in the service meant that people were not always protected from the risk of harm. Staff were not consistently recruited safely or in line with regulatory requirement. Where concerns from stakeholders were raised the provider had not always worked in partnership to embed and sustain improvements. The service had failed to identify and implement improvement as they did not have effective systems for maintaining oversight of the service. However, People told us they felt safe and staff were kind and caring, people we spoke with had not experienced any missed calls and had a regular team of staff. The service had deteriorated to an overall rating of requires improvement.