Bikur Cholim Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff told us they ensured people’s dignity and privacy were maintained. A staff member commented, “We do this by closing doors, ensuring people are covered appropriately, and speaking to them respectfully.’’ People using the service told us they were treated with kindness, compassion and dignity in their day-to-day care and support. People told us, ‘‘Our loved one enjoys the company of the carers and looks forward to their visits”, ‘‘My carer is wonderful, very efficient and understanding’’, “The carer is genuinely caring and compassionate we have a great rapport’’ and ‘‘The staff are very supportive and understanding.’’

The service did not always make sure people’s care, support and treatment met people’s needs and preferences. They did not always take account of people’s strengths, abilities, and protected characteristics. However, care plans included detailed information on each person’s preferred name, cultural background, and religious beliefs.

People were not always supported to have choice and control over their care or to make decisions about their care. However, people were supported to maintain relationships and networks that were important to them. Staff supported people to have access to activities and the local community to promote and support their independence, health and wellbeing. People using the service told us “Staff accompany our family member to the synagogue and take our loved one to the park, as they enjoy going out.” and “The carers take me out for walks; we go shopping and they take me to the synagogue. I like to go three times a day.”

The service did not always listen to and understand people’s needs. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress. Staff did not always promptly recognise when people required support or make use of appropriate tools and technology to assist them.

The provider cared about and promoted the wellbeing of their staff. Staff told us they felt valued and treated in a way which supported their own wellbeing. Staff reported that they were regularly involved and had been provided opportunities to give feedback on issues. A member of staff told us, ‘‘Yes, they have an open-door approach with staff and therefore readily available to attend to staff issues.’’