Woodthorpe Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us staff were kind and compassionate and upheld people’s dignity. Comments included, “We have a bit of banter, and I’ve got one or two favourites, but they’re all sweet people,” “I think they take some beating. They call me by my Christian name,” and “I prefer my door shut when I’m resting and the staff will pull my curtains if I’m getting ready for a shower.” We observed caring and respectful interactions between people and staff, with staff taking care to maintain people’s dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People told us they felt treated as individuals, and felt staff took time to help them settle and understand their personal preferences when they were first admitted to the service. Care plans provided information to support personalised care, for example details of key life events and personal history, abilities and likes and dislikes.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. One person told us, “I’m encouraged to do as much as I can for myself, which I like.” A second person told us, “I do what I can and help with washing myself in the shower. They’re keen to keep me walking so let me use my frame to walk to the lounge even though I’m a bit slow.” A third as this was important for their wellbeing. They told us, “I do ask staff before I go out; they encourage me to be independent but say take your mobile phone in case I need them.” We saw people wearing suitable clothing and they were encouraged and supported by staff to be well presented. We observed kind interactions where staff took their time to promote people's independence, choice and control.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We saw staff responding to people when they became distressed or needed reassurance. People told us they felt staff were responsive when they needed assistance. A person told us, “If I need help, I press the call bell and staff are usually there within 10 minutes, or maybe nearer 20 minutes when they’re busy. They will try and pop their head round to let me know.” A second person described how staff responded to changes in their wellbeing. They told us, “This morning I wasn’t feeling too good when I woke up and asked for breakfast in my room and the staff were so kind. Then I felt better and was ok to get up.” We saw staff were attentive to people during our inspection visit and people did not have to wait long for support.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Processes were in place to provide support to staff and foster their development within their roles. Staff told us they felt supported, and their wellbeing was promoted. They described an ‘open door’ culture with managers. Staff comments included, “I think this is an amazing home; you can always talk to the management team” and “We can go to the office at any time and talk to the managers. They take time to listen and support.”