Olive Medical Practice

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of Assessment: 23 July 2026 to 29 July 2026. Olive Medical Practice is a GP practice and delivers service to 7560 under a contract held with NHS England. The National General Practice Profiles states that 67.7% of patients are Asian, 27.1% White, and 5.2% Black, Mixed or Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 2nd decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

SAFE: The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.

EFFECTIVE: People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity.

CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.

RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was accessible and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.

WELL-LED: Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

Since the last inspection, the practice had made significant improvements and is no longer in breach of regulations safe care and treatment, good governance and fit and proper persons employed.

This service was placed in Special Measures on 29 September 2025. Throughout this inspection, the provider demonstrated wide-ranging improvements that have been made and embedded across systems. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
 

People's experience of this service

As part of our assessment, we asked the practice to share CQC’s Give Feedback on Care webform with people who had used the service in the last 12 months. We received no feedback from patients.

Recent survey results, including from the 2026 National GP Patient Survey and the NHS Friends and Family Test, showed people were mostly satisfied with services, although some responses were below the national and local averages. There was an active patient participation group (PPG) who represented the views of people using the service. Managers made positive changes because of feedback received, such as implementing a new Artificial Intelligence (AI) receptionist to help with the large number of calls received.