Park Lane Dental Group

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

The practice had a governance system that included policies and procedures, which were accessible to staff and were reviewed on a regular basis.

Systems and processes were embedded, and the inspection did not highlight any significant issues or omissions. Areas requiring improvement were acted on immediately.

Staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations.

There were mostly effective processes for identifying and managing risks, investigating incidents and accidents, and for receiving and acting on safety alerts. Improvements were required to the systems for managing risks in relation to sharps safety and medical emergencies.

The practice had systems and processes for learning, quality assurance and continuous improvement. This included undertaking audits according to recognised guidance.

Concerns and complaints were responded to appropriately, and outcomes were discussed to share learning and for improvement.

Staff had clear responsibilities, and systems of accountability to support good governance.

Staff feedback was obtained through meetings and informal discussions. They were encouraged to offer suggestions for improvements to the service, and they said these were listened to and acted upon, where appropriate. For example, the practice had identified timing around appointments could be improved, this was looked at across the practice and adjustments were made accordingly to improve access for patients.

Following patient feedback, the practice adjusted their protocols to ensure reception was notified of the follow-up appointments required sooner to reduce waiting times at the reception desk.

The practice gathered feedback from patients, the public and external partners, and responded accordingly. For example, recently the practice had undergone renovations. There was an old stained-glass window that was due to be replaced with a new plain window. A lot of patients expressed strong preferences to retain the original stained-glass window. The practice had since had the stained-glass window professionally restored and re-installed.

The practice had taken steps to improve environmental sustainability. For example, the practice recycled where possible and turned lights, heating and electrical devices off when not in use. The practice had implemented digital systems to reduce paper wastage, including electrical devices for medical history forms and had installed systems for digital X-rays.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.