The Gables Retirement Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans clearly documented people’s strengths, and where they needed additional support. People’s diverse needs were considered, such as religion, how people practised and events they celebrated.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Some relatives felt more stimulating activities for people would be beneficial. We discussed this with the provider who agreed to explore further how this could be achieved. During our inspection, activities such as crafts, ball games music, and an interactive bowling game were well received. Upcoming events were planned, such as a summer fayre in the home’s garden, and a dementia café morning. People and relatives told us staff supported them to be independent with their care. One relative told us, “Staff encourage [person] to do things for themselves.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were responsive to people’s requests for support and proactive in anticipating people’s needs. For example, people had plenty of drinks, access to snacks and were supported to use the toilet as requested. Mealtimes were calm, and staff were available to support with feeding where required.

Call bell analysis reports were created and shared with leaders to oversee call bell response times. These generated actions to improve responsiveness.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Since our last inspection, leaders had worked to address the culture within the staff team. Staff reported an improved morale. One staff member told us, “It feels a lot better, we are working as one team now.” And “I really love working here.” Another shared, “As of now we are feeling safe with our new manager. This means we can focus on our work rather than extra mentally affecting things.”