- Care home
St Anne's Court
Report from 29 July 2025 assessment
Contents
Ratings
Our view of the service
St Anne’s Court is registered to provide care and support for up to 26 people. The service provides residential care and support for older adults. At the time of this inspection, there were 23 people living at the service. This was a planned inspection of quality statements under the 5 key questions of safe, effective, caring, responsive and well led. The inspection took place between the 1 August and 4 August 2025.
Risks to people had not always been identified and assessed. Equipment used to support people’s movement was not maintained in accordance with legislation. Medicines were not always managed in line with the provider’s policy. Recruitment processes were not carried out consistently. Documentation relating to care and support was not always accurate and contained conflicting information. Assessments were not carried out in accordance with the Mental Capacity Act 2005 (MCA), this meant people’s rights were not always protected. Governance systems and oversight were either not in place or not operating effectively as they had not identified the shortfalls we found within this inspection.
We identified 2 breaches of regulation in relation to safe care and treatment and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
People and their relatives told us they felt safe living at St Anne’s Court. The registered manager was supported by a manager in the service. People were treated with kindness, dignity and respect. There were enough staff on duty, the environment was clean and hygienic. People had access to medical care when needed and the service had effective working relationships with external health and social care professionals. Safeguarding procedures were in place and staff knew how to recognise and report poor practice and abuse; they were confident in the manager to act immediately. Staff received training to carry out their role, they felt appreciated and supported by the manager. People were supported to be individuals, have choices and independence was encouraged. St Anne’s Court was consistently described as a ‘family’, staff told us they worked well as a team together and the people living at the service were at the centre of everything they did. Communication was effective both within the service and outside. We received positive feedback from health and social care professionals who worked with the service.
People's experience of this service
People told us they were happy and content living at St Anne’s Court, describing it as, ‘home.’ Relatives were assured their loved ones were safe and this had given them comfort. People were treated with kindness, dignity and respect. Staff understood people’s needs and supported them to be independent and to live the way they chose. People told us staff were there when they needed them, they could speak to any of the staff, who would help them. People and their relatives knew the manager of the service and were complimentary about their kindness and approach.