The Manor

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and encouraged them to be independent, have control over their care and make choices when they could.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well being.

Staff knew people well. They knew what people could do independently, when they needed support and how to provide support in a way which reflected the person’s needs and wishes.

We saw staff supporting people in a kind, compassionate and respectful way. Staff encouraged people to have control over their care and make choices and decisions about their support when they could. A relative told us, “I have been in the home a lot and have seen just how much the carers want residents to make their own choices and that means they are still part of life.”

Some adaptations and equipment were available, such as mobility aids, and contrasting colour toilet seats which can help reduce the risk of falls. However, further improvements, such as dementia friendly signage, were needed to help people live as independently as possible. The registered manager told us they would address this.

We received mixed feedback about activities at the service. Some people, relatives and staff felt there were enough activities available, however, others felt there needed to be more. They told us, “I think there should/could be more stimulation and activity to be honest” and “I think there could be more for the residents to do.” During the inspection, we observed people being supported by care staff with activities such as jigsaw puzzles, and records showed activities, such as chair exercises and bingo took place regularly. We discussed the feedback with registered manager, who acknowledged that activities could be improved and told us she was in the process of recruiting for an activities coordinator.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.