St Peters Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Feedback from people and their relatives/representatives was mostly positive regarding the provider and staff showing kindness, compassion and dignity. Comments included, “I feel confident that my [relative] is being very well cared for and that gives me peace of mind when I am not there”, “I visit at least twice a week and always find the same caring supportive atmosphere in the home” and“There had been some incidents of staff laughing at people.” We sought clarity on this concern raised with us and this has been addressed with the provider.

Staff spoke with affection and kindness and understood the importance of treating people with respect. Staff told us, “We work hard to ensure residents are safe, comfortable, and well supported,” and “We take great pride in providing the best possible care and maintaining a supportive environment for everyone.”

Care plans and risk assessments were being reviewed and we received feedback that people and their relatives/representatives (where applicable) where being included. We also saw evidence within the care plans with regards to people’s involvement via the use of a resident involvement form and relatives’ communication and involvement form. However, some feedback seen in some of the resident feedback forms showed that some people did not always feel included in their care planning or treated as individuals.

We observed staff supporting people and staff we spoke with told us they felt they knew people well and were passionate about the people they support. Comments included, “We make sure care is person-centred for each resident” and “Staff treat people with care, compassion and respect.” People’s individual dietary needs and preferences were identified. For example, some people required food that was tailored to specific conditions such as diabetes and records reflected this.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans identified people’s preferences and choices and how people preferred to have their care needs carried out.

We observed staff promoting independence during our assessment and offering choices with meals and activities. Feedback from relatives was positive with regards to people being offered choices and staff treating people with respect and promoting people’s independence. Relatives confirmed that there were no restrictions on visiting and the home was warm and welcoming.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives told us that staff responded to their needs in a timely manner. One relative told us, “Staff are always visible here and if you need anyone you can always find someone to help you.” Another relative also told us, “The buzzer is answered fairly quickly.”

The provider had a call bells audit in place. We observed that staff responded to people in a timely manner and not rushing people.

The provider had processes in place to support staff wellbeing including supervisions and staff meetings. Staff told us they felt supported with training and during the induction process. One comment included, “It’s evident that continuous training and development are encouraged, which really benefits the residents.”

We received positive feedback regarding being supported around staff wellbeing. Staff told us they felt able to ask for support. Comments included, “Management check that we have what we need to do our job properly and encourage us to provide good care. They also listen to any concerns or suggestions and take them seriously, which makes the workplace feel safe and positive.”