The Eledent Clinic

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

The practice had a governance system that included policies and procedures, which were accessible to staff and were reviewed on a regular basis.

Systems and processes were embedded, and the inspection did not highlight any significant issues or omissions.

Staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations. For example, the practice had electronic devices for patients to complete required forms.

There were effective processes for identifying and managing risks, investigating incidents and accidents, and for receiving and acting on safety alerts.

The practice had systems and processes for learning, quality assurance and continuous improvement. This included undertaking audits according to recognised guidance. The practice undertook additional audits including cleaning and implants.

Concerns and complaints were responded to appropriately, and outcomes were discussed to share learning and for improvement.

Staff had clear responsibilities, and systems of accountability to support good governance. Each year, the practice manager compiled a quality assurance report which looks at all areas of the practice and where improvements can be made. This included but was not limited to spot checks of record-keeping, cleaning, patient satisfaction and a review of current challenges the practice faced.

Staff feedback was obtained through meetings, surveys, and informal discussions. Each December, the practice held a staff meeting to reflect on the year, ask for staff feedback and suggestions for the year ahead.

Staff were encouraged to offer suggestions for improvements to the service, and they said these were listened to and acted upon, where appropriate. For example, staff had asked for a dedicated space to have their lunch and take breaks which the practice was currently looking into.

The practice gathered feedback from patients, the public and external partners, and responded accordingly. For example, the practice was considering an automatic front door to aid patients with pushchairs. The practice had also been redecorated following patient feedback.

The practice had taken steps to improve environmental sustainability. For example, using energy-efficient lighting and equipment, and recycling.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.