Peace Manor Residential Care Ltd - Pembroke Road Unit - Erith

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always promote people’s independence or ensure they had choice and control over their daily lives.

People did not have free access to food and snacks. Fruit and some food items were kept locked in the basement, meaning people had to ask staff when they wanted them. People confirmed staff provided these when requested. We discussed with the registered manager how this arrangement could limit people’s choice and affect everyone living at the service. They understood the concern and told us they would review the arrangements.

People were not always supported to develop and maintain independent living skills. We observed staff preparing food for some people, although 2 people independently used the kitchen to prepare their own meals. A person told us they enjoyed cooking but were not enabled to prepare and cook their meal which reduced their independence. Care plans did not always clearly identify people’s strengths, abilities and what they could do for themselves. We also observed staff sometimes completing tasks for people rather than supporting them to participate.

However, there were other positive examples. Staff offered people choices and encouraged them to complete everyday tasks, including cleaning their rooms and doing their laundry. People were also supported to choose how they spent their time.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.