KC Care & Social Activities Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The people we spoke with told us staff were very caring and showed lots of empathy. People told us staff were kind, and helpful. Their comments included, “My {staff] are more like friends than carers. They know me well and I chat with them”, “Nice people. They talk to me about ordinary things” and “They are kind and caring. I have never thought that I would not like to see them again. They do talk and listened to me”. A relative said, “Yes, on the whole staff are kind and caring. They chat with [my family member] when giving them a shower. They talk about what they are doing”

People said staff treated them with dignity and respect and respected their privacy. For instance, 1 person said, “Very much so. I was embarrassed when [staff] first started helping me wash myself, they put me at ease. They respect my privacy. If I have visitors, they do not hang around.” Another person said, “Treat me with dignity and respect. Talk to me like a person. Respect my privacy.” A relative said, “Yes, [staff] treat [my family member] with dignity and respect. They are nice to [my family member]. Never said they are rude or mardy. Respect [my family member's] privacy.”

People told us staff showed respect towards their homes and property. A relative said, “[Staff] do respect [my family member’s] home.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s plans included information about people’s backgrounds and interests and people told us staff chatted with them about their lives and their interests.

People told us new staff first visited them with the staff they knew, to help them to get to know people before they started providing their care. People’s comments included, “New staff come with old staff” and “[New staff] shadow existing carers”. A relative said, “Yes, [a new staff member] visited with another carer. They went through what we needed.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us staff promoted their independence and choice.

Feedback showed staff gave people choices and gave them time to make up their mind, or to change their mind. One person said, “They give me choices. Like what I want to eat.” Another person said, “They ask me what I want from the supermarket.”A relative said, “They give [my family member] choices of what they want to eat. They respect [my family member’s] decisions”

People said staff encouraged them to be independent. People said, “[Staff] always encourage me to do things. Like dressing myself”, “They encourage me to do things, comb my hair” and “They encourage me to try to get dressed”.

A staff member told us, “I love helping service users with any tasks. I love helping them be as independent as they can, but mostly I love putting a smile on their faces. Having brilliant colleagues makes the job more enjoyable.”

The provider listened to and understood people’s needs, views and wishes. People confirmed that staff responded to their needs and acted to minimise any discomfort, concern or distress they might experience.

We asked people if they felt care staff had the skills they needed to support them, physically and emotionally. One person said, “I believe they do. I am pleased with them, very good.” The relatives we spoke with felt staff had the skills they needed. One relative said, “Yes, they do support [my family member] safely.”

People felt staff knew about their strengths and needs and likes and dislikes. Their comments included, “I tell [staff] how I like things”, “They know what I like and dislike. They know what juice I like”.

The registered manager cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. They ensured staff had support with their wellbeing and was committed to making sure all members of the team knew they were valued and appreciated. One staff member told us, “I’d like to acknowledge the appreciation [registered manager’s name] gives staff as a manager, she is always showing us that we aren’t just a number and is thankful for the hard work. Appreciation gifts have been given at times and always at Christmas.”

Another staff member said, “KC Care has a wonderful team. Communication is great from all staff. We have a WhatsApp group that makes passing information easy for us. All staff pick up where they need to and overall, I believe everyone has a really good bond with everyone that works at KC Care.”