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Inspection report

Date of Inspection: 21 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF

Overview

Inspection carried out on 21 January 2014

During a routine inspection

Most of the people who lived at 2 Ashley Close did not have good verbal communication skills and those who had choose not to speak to us.

Discussions with staff and a review of records showed that the consent of the person was sought. If the person did not have verbal communications this was done through ensuring the staff understood the person�s body language. The care plans were detailed and contained people�s likes and dislikes, what made them happy, what made them unhappy and how they liked to spend the day.

We saw that the people were treated with respect and great care was taken to ensure the person had optimum independence.

The premises were in good condition and the people had been assisted to decorated their rooms in a manner that reflected their personality, hobbies and taste. The home had systems in place to monitor the quality of the service and to ensure the people who lived in the home had the best possible care.